Local Pick Up Orders

Once your order is ready for pick up, you will receive an “order is ready for pickup” email confirmation. We gladly accept returns on clothing within 15 days of purchase. All Pandora Jewelry is final sale - no exceptions! All other items can be returned within 30 days of purchase for a full refund. Gifts purchased after 10.23.25, can be returned until 1.10.26, with a gift receipt, except for seasonal items. Seasonal items may only be returned or exchanged at the current sale price. 

To be eligible for return, items must have the original tags attached, be in their original condition, and free from any odors. A receipt is required for all returns. Please note, discontinued items are non-returnable. 

Shipping

Please allow 1-3 business days for orders to be processed to ship.

All orders will ship from Hopkinsville, Kentucky, therefore, we cannot guarantee transit time as that is the responsibility of the carrier.  

We currently do not offer international shipping.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We gladly accept returns on clothing within 15 days of delivery. All Pandora Jewelry is final sale - no exceptions! To be eligible for return, items must have the original tags attached, be in their original condition, and free from any odors. A receipt must be present. Seasonal items will be returned at the current sale price. Discontinued items are non-returnable. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you receive an item(s) that was damaged during transit, you must provide images of the item(s) and the packaging. This is required with our shipping carrier.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. At this time, we do not offer prepaid shipping labels. Refunds will be issued (minus shipping) to original form of payment or store credit - whichever you prefer. Contact [email protected] to initiate return/exchange requests. We will respond quickly with further instructions for how to return items from your order.